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Pease earns top honors for customer service

Marcia Pease, an American Family Insurance agent in Farmington, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer experience Certification Program.

“Our vision is to be the most trusted and valued customer-driven insurance company, so we salute these agents who have earned the highest praise from customers, and received the American Star Excellence in Customer Experience Certification,” said Tim Constien, chief customer officer of American FAmrily Insurance. “These agents are consistent providers of exceptional service and attention to our customers.”

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.

Pease has been an agent for American Family since May of 1991, just recently celebrating 25 years of business. Her office is located at 313 Ste. Genevieve Ave. in Farmington.

Marcia Danieley Pease

Marcia Danieley Pease

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