Carolyn Gibson has been selected as the Parkland Health Center ICARE Star Service Team Member for May.
Gibson is a patient access representative and has worked at Parkland Health Center and formerly at Mineral Area Regional Medical Center for a combined total of nearly 14 years.
Excerpts from her nomination read, “Our Star Service employee for May opens the department each morning and ensures that her coworkers have what they need to begin their day. She provides great customer service to all her patients and greets them with a smile. She strives for excellence in her work to ensure that each patient has a positive experience from start to finish. She helps out whenever and wherever she is needed without hesitation. She is fun to work with and friendly to all of her customers. An excellent face of Parkland!”
Laura Lindsey, RN, BSN has been selected as the ICARE Star Service Team Member for June.
Lindsey is a charge nurse in the emergency department and has worked for BJC HealthCare for 13 years, including several years as an intensive care nurse at Missouri Baptist Medical Center and the past 10 years in Parkland’s emergency department.
Excerpts from her nomination read, “Our Star Service employee for June is a wonderful charge nurse who leads the emergency department with a smile and confidence. She is always open and honest with coworkers, patients and family members. She is able to keep calm in a crisis and keep things running smoothly. She is a great leader!”
ICARE is Parkland’s patient experience service initiative and the acronym stands for the following values; Integrity, Compassion, Accountability, Respect and Excellence.
Parkland Health Center is part of BJC HealthCare which also includes St. Louis Children’s Hospital and Barnes-Jewish Hospital, the teaching hospitals for Washington University School of Medicine.